CLIENT DELIVERY // WEBSITE, ENQUIRIES & OPERATIONS
Private Hire Website & Booking Operations Setup
A complete digital setup delivered for a private hire and airport-transfer business in Bath. The work combined a customer-facing website, structured booking-enquiry journey, business email handling, domain and hosting support, and practical tools for managing booking and customer-record administration.
01 // The Problem
The business needed more than a brochure website. It needed a clear online presence for private hire and airport-transfer services, a practical way for customers to submit journey enquiries, and a reliable operating setup for managing enquiries, customer information, and follow-up.
02 // The Approach
Designed the delivery around the full customer-to-business journey: helping customers understand available services, submit travel requirements, and receive a response through a clear enquiry process. Alongside the public website, supported the underlying business setup through email handling, domain and hosting management, and a practical operational dashboard for booking and customer-record administration.
STEP 01 — Customer
Potential customers arrive looking for reliable local private-hire or airport-transfer information.
03 // End-to-End Delivery
Customer-facing website
Responsive private-hire and airport-transfer pages designed to explain services clearly across desktop and mobile.
Booking and enquiry journey
A structured route for customers to submit journey details and contact information.
Business email handling
Enquiry notifications and business email handling to support reliable follow-up.
Domain and hosting support
Practical support with the live domain, hosting environment, deployment, and ongoing website updates.
Booking and customer-record operations
A practical dashboard and workflow for organising booking enquiries, customer details, and day-to-day follow-up.
04 // Outcomes
Delivered a joined-up digital setup for a local private hire and airport transfer business.
Created a clearer route from customer discovery and service information through to booking enquiry and business follow-up.
Provided practical website, hosting, email, and operational support that the client could use as part of day-to-day business activity.
05 // Product Walkthrough
A short public-facing walkthrough of the site and customer enquiry journey.